PRIVACY POLICY

Last updated March 5, 2026

This privacy notice for Clarksville Heating & Air, LLC (“Company”, “we”, “us”, or “our”),
describes how and why we may collect, store, use, and share your information when you use our services.

If you have questions please contact:
service@clarksvillecomfort.com

SUMMARY OF KEY POINTS

What personal information do we process?
We may process personal information depending on how you interact with our services.

Do we process sensitive personal information?
We do not knowingly collect or process sensitive personal information.

Do we receive information from third parties?
We may receive limited information from analytics providers, advertising partners, and service platforms.

How do we process your information?
We process information to provide services, communicate with you, improve our website, and comply with legal obligations.

How do we keep your information safe?
We use administrative, technical, and organizational safeguards.

What information do we collect?
How do we process your information?
When and with whom do we share your personal information?
Do we use cookies and tracking technologies?
Mobile messaging terms & conditions
How long do we keep your information?
How do we keep your information safe?
Do we collect information from minors?
What are your privacy rights?
Controls for do-not-track features
California privacy rights
Virginia privacy rights
Changes to this policy
Contact information

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information you voluntarily provide when you:

Names
Phone numbers
Email addresses
Mailing addresses
Billing addresses
Contact preferences
Service details
Mobile phone numbers and messaging consent when opting into SMS

Information collected automatically

IP address
Browser type
Device information
Pages visited
Website usage data

This information helps us analyze website performance and improve services.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process personal information for the following purposes:

Providing requested services
Scheduling and confirming appointments
Responding to inquiries
Customer service communications
Improving website performance
Evaluating marketing campaigns
Sending promotional communications where permitted

Where required by applicable law, you may have the right to opt out of targeted advertising or
marketing communications.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information with service providers that support our operations, including:

Website hosting providers
Analytics platforms
Marketing platforms
Customer service software providers
Messaging service providers

These third parties are required to safeguard personal information and may only use it for
authorized purposes.
Affiliated Companies
We may share personal information with affiliated companies within the Clarksville family of
businesses when necessary to provide services, respond to customer inquiries, coordinate
service requests, or improve the services we offer.
These affiliated companies may include Clarksville Plumbing, Clarksville Electric, Clarksville
Construction Services, and other Clarksville-branded service providers operating under common
ownership or management.
Any information shared with affiliated companies will be used only for legitimate business
purposes consistent with this privacy policy.

We may also share information:

In connection with a business transfer
When required by law
With service partners involved in delivering services

4. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?

We may use cookies, pixels, and similar technologies to collect information about your
interactions with our website.
These technologies help us:

Analyze website traffic
Understand user behavior
Improve website functionality
Measure advertising performance

5. MOBILE MESSAGING TERMS & CONDITIONS

Clarksville Heating & Air, LLC may offer customers the option to receive SMS text messages
regarding services, appointments, and promotions.
By providing your mobile phone number and opting in, you consent to receive SMS messages
from Clarksville Heating & Air, LLC.

Appointment confirmations
Service reminders
Customer support communications
Marketing messages
promotions or seasonal offers

Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
You may opt out at any time by replying STOP to any text message you receive from us. Once
processed, no further messages will be sent to your mobile number.
For assistance, reply HELP to any message or contact us using the information provided below.
Mobile messaging opt-in data and consent will not be shared with third parties for marketing
purposes.
Information may be shared only with vendors who assist in delivering messaging services

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only as long as necessary to fulfill the purposes described in this
policy unless a longer retention period is required by law.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement reasonable administrative, technical, and physical security measures designed to
protect personal information from unauthorized access, disclosure, or misuse.
However, no internet transmission can be guaranteed to be completely secure.

8. DO WE COLLECT INFORMATION FROM MINORS?

Our services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children under 18.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights to:

Access personal information
Correct inaccurate information
Request deletion
Opt out of targeted advertising
Opt out of marketing communications

You may opt out of marketing emails using the unsubscribe link in our emails.
For SMS communications, reply STOP to any message to opt out.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Some browsers include a Do-Not-Track feature. At this time there is no universal standard for responding to these signals.

11. CALIFORNIA PRIVACY RIGHTS

California residents have rights under the California Consumer Privacy Act (CCPA) including the
right to request access to personal information and request deletion of personal information.

Clarksville Heating & Air, LLC does not sell personal information.

12. VIRGINIA PRIVACY RIGHTS

Virginia residents may have rights under the Virginia Consumer Data Protection Act including
the right to access, correct, delete, or obtain a copy of personal data.

13. CHANGES TO THIS POLICY

We may update this policy periodically to reflect legal or operational changes.

14. CONTACT INFORMATION

If you have questions about this privacy policy, please contact:

Clarksville Heating & Air, LLC
7380 Coca Cola Dr Suite 121
Hanover, MD 21076
United States

Email: service@clarksvillecomfort.com
Phone: 443-324-0728