PRIVACY POLICY

Last updated March 10, 2026

This Privacy Policy for Clarksville Heating & Air, LLC (“Company,” “we,” “us,” or “our”) explains how we collect, use, and share information when you use our website or services.

This Privacy Policy applies when you:

Visit our website at https://clarksvillecomfort.com
Request service or information from us
Submit a website form
Communicate with us by phone, email, or text message
Interact with our website or marketing communications

If you have questions about this Privacy Policy, you may contact us at:
service@clarksvillecomfort.com

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide when you:

request service
complete a website form
contact us by phone, email, or text
communicate with our company regarding services

This information may include:

name
phone number
email address
mailing or service address
information related to service requests

We may also automatically collect limited technical information when you visit our website, including:

IP address
browser type
device information
website interaction data

We collect only the personal information reasonably necessary to provide services and respond to customer requests.

2. HOW WE USE YOUR INFORMATION

We use personal information to:

respond to inquiries
schedule and provide services
communicate with customers regarding appointments or service updates
improve website functionality and performance
evaluate marketing performance
comply with legal obligations

3. MOBILE MESSAGING TERMS AND CONDITIONS

By providing your phone number to Clarksville Heating & Air, LLC, you consent to receive text messages related to:

appointment reminders
service notifications
updates regarding your request
promotions or marketing messages

Message frequency may vary.

Message and data rates may apply.

You may opt out of text messages at any time by replying:

STOP

Once your opt-out request is processed, no further messages will be sent.

For assistance, reply HELP or contact us at:

service@clarksvillecomfort.com

We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.

4. SHARING OF PERSONAL INFORMATION

We may share personal information with service providers that assist with business operations such as:

website hosting providers
analytics services
marketing platforms
customer relationship management systems including ServiceTitan

We may also share information internally with affiliated Clarksville service companies, including:

Clarksville Plumbing, LLC
Clarksville Electric, LLC
Clarksville Construction Services, INC

This sharing may occur when necessary to respond to service requests, coordinate services, or provide related services requested by a customer.

We do not sell personal information.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to:

understand how visitors use our website
improve website functionality and performance
measure advertising effectiveness

We may allow third-party vendors such as Google and other analytics or advertising partners to use cookies or similar technologies to collect information about interactions with our website.

You can control cookies through your browser settings.

6. DATA RETENTION

We retain personal information only as long as necessary to provide services, respond to inquiries, maintain business records, and comply with legal obligations.

7. INFORMATION FROM MINORS

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information including the right to:

access personal information we hold about you
correct inaccurate personal information
request deletion of personal information
obtain a copy of personal information
opt out of targeted advertising

To exercise these rights, contact us using the contact information provided below.

9. MARYLAND CONSUMER PRIVACY RIGHTS (MODPA)

Residents of Maryland have rights under the Maryland Online Data Privacy Act (MODPA) including the ability to:

confirm whether personal data is being processed
access personal data
correct inaccurate personal data
request deletion of personal data
obtain a copy of personal data
opt out of targeted advertising

If we decline to act on your request, you may appeal our decision by contacting us using the contact information in this Privacy Policy.

10. VIRGINIA CONSUMER PRIVACY RIGHTS (CDPA)

Virginia residents may have rights under the Virginia Consumer Data Protection Act including the right to:

access personal data
correct personal data
delete personal data
obtain a copy of personal data
opt out of targeted advertising

11. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

California residents may have rights under the California Consumer Privacy Act including the right to:

request access to personal information
request deletion of personal information
request information about how personal data is used

Clarksville Heating & Air does not sell personal information.

12. DO-NOT-TRACK SIGNALS

Some web browsers include a Do-Not-Track feature. Because there is no consistent industry standard for responding to these signals, our website does not currently respond to them.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date listed at the top of this page.

14. CONTACT INFORMATION

Clarksville Heating & Air, LLC
7380 Coca Cola Dr Suite 121
Hanover, MD 21076
Email: service@clarksvillecomfort.com
Phone: 443-324-0728

15. REQUESTS TO ACCESS, UPDATE, OR DELETE PERSONAL INFORMATION

To request access to, correction of, or deletion of personal information, please contact: